Frequently Asked Questions

No, we are a cash-pay practice. However, we do accept Zelle, Venmo, Cash App, FSA/HSA cards, and major credit cards.

The intent of any functional nutritional or functional medicine protocol suggested by Novaleo Weight and Wellness is to support the natural physiological and biochemical processes of the human body.

Novaleo Weight and Wellness is not a medical office and does not accept insurance.

Be advised that any nutritional program suggested at Novaleo Weight and Wellness is not intended as treatment or cure for any disease.

Novaleo Weight and Wellness does not diagnose, treat, or cure any disease. Reading the Novaleo Weight and Wellness website does not mean that you are a client of Novaleo Weight and Wellness.

Before making any changes to your diet, prescription medication, lifestyle or exercise activities, make sure to check with your medical provider first.

We do not accept returns.

All items paid to outside vendors (ex. Biogenetix, Rupa Health, Fullscript, etc.) have their own customer service and return/refund policies. Please contact them directly for any return needs.

Last updated on: 9/1/2025

Novaleo Weight and Wellness (NWW) shares your concerns about privacy on the Internet. In order to better protect your privacy, Novaleo Weight and Wellness has provided this notice explaining its online information practices and the choices you can make about the way your information is collected and used. This Privacy Policy applies solely to the information that is collected on the website, www.novaweightandwellness , (“Website”) and does not apply to information that NWW may collect by any alternative means or media.

Collection and Use of Your Information:

In the course of using the Website, NWW may ask users for their name, email address, postal address, mobile or other telephone number, and payment information, as well as other relevant information. In many cases, users choose the amount of information they supply. There may be instances in which some of the information that we ask users to provide is identified as mandatory and some as voluntary, such as when booking a service. In such cases, if users do not provide mandatory personal information with respect to a particular activity, users will not be able to engage in that activity. In the future (though not at this time), NWW may also collect certain information that is not personally identifiable when you visit many of our Web pages, such as the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider, aggregate data about the number of visits to the Website, and/or aggregate data about the pages visited. Information gathered through the Website may be transferred, used, and stored in the United States and in foreign jurisdictions in which we, our agents, customers, and other users of the Website are located, and by accessing the Website, you consent to the transfer, use, and storage of your information in those jurisdictions.

How NWW uses the Information:

Except as otherwise indicated, NWW uses the personally identifiable information (“Personal Information”) you provide about yourself: (a) to process and fulfill your request for sessions, appointments or products; (b) to respond to any of your inquiries or questions about our products and/or services; (c) for internal marketing purposes; (d) to provide you with additional and updated information, materials; (e) to offer you other materials and/or information that NWW believes may be of interest to you; (f) to cooperate with government officials or parties in litigation under process of law, to prevent a crime, or as otherwise required by law; (g) to protect the security or integrity of the Website; (h) to protect against fraud, identity theft, or a threat of safety or destruction of property; (i) to protect against legal liability; (j) to process payment. In the future, NWW may use the information that is not personally identifiable (“Aggregate Data”) to improve the design and content of the Website and to enable NWW to personalize your online experience. NWW may use the Aggregate Data to analyze Website usage as well as create services and/or products to fit your needs. NWW shall own such Aggregate Data and may maintain copies of such as part of its records.

In all cases, however, NWWs agents, employees, and contractors who have access to Personal Information are required to protect this information in a manner that is consistent with this Privacy Policy. Furthermore, NWW encourages all its business partners to adopt and adhere to standards of protection consistent with this Privacy Policy. NWW will not use the Personal Information, except as set forth in this Privacy Policy, without your permission; provided, however, NWW shall own all such Personal Information and may maintain copies of such as part of its records. If you do not wish to receive marketing materials or advertisements regarding NWW, please contact NWW in the manner identified in the “Opt-Out” section below.

Children:

The Website is not intended for children under the age of 18. NWW does not knowingly collect personal information from users under 18 years of age. In the event that NWW becomes aware that it has collected personal information from a user under 18 years of age, it will take steps to delete such information from its database.

Please note that at this time, NWW does NOT disclose any "personal information" to third parties for the purpose of direct marketing.

Opt Out:

You may choose not to receive marketing materials or advertisements regarding NWW products by simply notifying NWW directly at katie@novaweightandwellness.com. Upon receipt and processing of an “opt out” request, NWW will, within a commercially reasonable amount of time, remove your information from any future unsolicited marketing communications and advertisements. Your request not to receive marketing materials or advertisements will not apply to information that you request to receive.

Security, No Liability:

NWW has implemented security measures to help protect against the risk of loss, misuse, and alteration of any information under NWW's control. Nevertheless, such security measures may not prevent all loss, misuse, or alteration of information on the Website, and NWW is not responsible for any damages or liabilities relating to any such security failures. Although NWW takes reasonable efforts to safeguard the confidentiality of any visitor information collected, we shall have no liability for disclosure of any visitor information obtained due to errors in transmission or the unauthorized acts of third parties. Email is not a secure form of communication. Please do not send us your Social Security number, credit card number, or other personal information via email. Unfortunately, the transmission of information via the Internet or over mobile networks is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to and from our Website or over mobile networks; any transmission is at your own risk. You understand that data and communications, including email and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet. Furthermore, the Website may contain links to other websites that do not belong to NWW. NWW is not responsible for nor can NWW ensure the privacy practices or content of such other sites, and this Privacy Policy does not apply to those other websites.

IP Addresses and Cookies:

Like other websites, NWW uses your IP address to help diagnose problems with NWW servers, to administer the Website, and for security purposes. “Cookies” are pieces of data sent from a Web server through a Web browser, which writes a file on your computer. This file enables a Web server to identify users that visit a site hosted by that server. NWW may use Cookies in order to identify you to the Website so that NWW can provide more customized information and services to you. In addition, the Website may contain advertisements that may contain Cookies. In general, if you choose, you can disable the use of Cookies by reviewing your browser’s preferences and options. Disabling the use of Cookies will make some portions of the Website inoperable.

Modification of Privacy Policy:

NWW may change this Privacy Policy at any time by posting the changed or amended Privacy Policy on the Website. Your continued viewing of or use of the Website following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.

How to Contact NWW for Any Reason:

You may contact NWW with questions or comments regarding this Privacy Policy, to update any Personal Information, or anything else related to NWW and/or the Website at katie@novaweightandwellness.com.

YOUR USE OF THE SITE IS AT YOUR OWN RISK. TO THE FURTHEST EXTENT PERMITTED BY LAW, UNDER NO YOUR USE OF THE SITE IS AT YOUR OWN RISK. TO THE FURTHEST YOUR USE OF THE SITE IS AT YOUR OWN RISK. TO THE FURTHEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES INCLUDING, WITHOUT LIMITATION, Novaleo Weight and Wellness (NWW) NEGLIGENCE, SHALL NWW, ITS AFFILIATES, RELATED ENTITIES, VENDORS OR CONTENT PROVIDERS (COLLECTIVELY, THE "NWW PARTIES") BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES INCLUDING, WITHOUT LIMITATION, DIRECT, SPECIAL, INDIRECT, PUNITIVE, CONSEQUENTIAL, EXEMPLARY AND/OR INCIDENTAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THE SITE, ANY CONTENT AND/OR ANY RELATED SOFTWARE, EVEN IF NWW OR AN AUTHORIZED NWW REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE CONTAINED IN THESE TERMS, IN THE EVENT THE TERMS OF THIS SECTION, OR ANY PART OF THIS SECTION, SHALL BE HELD INVALID OR UNENFORCEABLE BY A COURT OF COMPETENT JURISDICTION, IN NO EVENT SHALL NWW's TOTAL LIABILITY TO YOU, OR ANYONE CLAIMING BY OR THROUGH YOU, FOR ANY DAMAGES, LOSSES, CLAIMS AND/OR CAUSES OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE EXCEED ONE HUNDRED DOLLARS ($100). IF YOU LIVE IN A STATE THAT DOES NOT ALLOW THE WAIVER OF CERTAIN WARRANTIES, OR LIABILITY LIMITATIONS OR DAMAGES WAIVERS DESCRIBED IN THIS SECTION, SOME OF THESE PROVISIONS MAY NOT APPLY TO YOU. YOU AGREE TO PROMPTLY NOTIFY NWW IN WRITING IF YOU BELIEVE YOU HAVE ANY CLAIM AGAINST THE NWW PARTIES, AND, IN ANY EVENT, YOU AGREE THAT ANY CLAIM NOT BROUGHT WITHIN ONE YEAR AFTER IT ARISES (OR SUCH SHORTER PERIOD UNDER APPLICABLE STATUTES OF LIMITATION) SHALL BE WAIVED AND RELEASED.

​​Indemnification:

You shall indemnify, defend, and hold harmless NWW and its sponsors, business affiliates, vendors, content providers, subsidiaries, related entities, affiliates, officers, directors, employees, attorneys, and agents, from and against any and all damages, claims, and actions brought by you or any third party resulting from (i) your use of the Site in violation of the Terms; (ii) your violation of law; or (iii) the infringement by you of any Intellectual Property Rights or any publicity, contract or privacy rights of any person or entity.

Termination:

The Terms are effective until terminated by NWW. NWW may terminate, restrict, or suspend all or part of your access to the Site and delete any Submissions, at any time, in its sole discretion, without prior notice to you and without any liability to you.

Governing Law & Arbitration:

The laws of the State of Michigan and Wisconsin (excluding any principles of conflicts of laws) govern your use of the Site, the services and these Terms. You agree that the parties shall settle any claim or dispute relating to these Terms by binding arbitration in Grand Rapids, Mi under the Commercial Arbitration Rules of the American Arbitration Association. To the fullest extent permitted by applicable law, no arbitration under these Terms shall be joined to an arbitration involving any other party subject to these Terms, whether through class arbitration proceedings or otherwise. Notwithstanding the dispute resolution requirements set forth above, for any injunctive relief relating to the access to, or use of, the Site including, without limitation, related services, you agree and hereby submit to the exclusive jurisdiction and venue of the appropriate state or federal courts located in Kent County, Grand Rapids, Michigan, U.S.A.

Waiver & Severability:

Furthermore, no delay or omission by NWW to exercise any right or any noncompliance on your part with respect to the Terms shall impair any such right or be construed to be a waiver by NWW. If any provision of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction, provided, however, if such invalid or unenforceable provision may be modified so as to be valid and enforceable as a matter of law, such provision will be deemed to have been modified so as to be valid and enforceable to the maximum extent permitted by law.

Mobile Devices:

Some mobile devices may not be capable of accessing the Site in its entirety. NWW is not responsible or liable for any errors, inaccuracies, faults, or failures arising from your attempts to access any portion of the Site using any mobile device. Furthermore, you agree that you alone are responsible for all access and connectivity charges imposed by your communications carrier in connection with your use of any mobile device.

Copyright Agent for Claims of Copyright Infringement:

Pursuant to the Digital Millennium Copyright Act NWW designates the agent below to receive notifications of claimed copyright infringement. If you reasonably believe that your work has been copied in a way that constitutes copyright infringement, you must provide to NWW's designated agent all of the following information:

1. an electronic or physical signature of the owner or the person authorized to act on behalf of the owner of the copyright interest;

2. a description of the copyrighted work that you claim has been infringed;

3. a description of where the material that you claim is infringing is located on the Site;

4. your name, address, telephone number, and e-mail address;

5. a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

6. a statement by you, made under penalty of perjury, that the information in your notification is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

NWW's designated agent for notification is Kathryn Long who can be contacted here:

By E-mail:

katie@novaweightandwellness.com

Contract Electronically:

You agree that the Terms, combined with your act of using the Site and/or the services offered on or through the Site have the same legal force and effect as a written contract with your written signature and satisfy any laws that require a writing or signature, including any applicable Statute of Frauds. You further agree that you shall not challenge the validity, enforceability or admissibility of the Terms on the grounds that it was electronically transmitted or authorized. In addition, you acknowledge that you have had the opportunity to print the Terms.

Entire Agreement:

The Terms constitute the entire agreement between you and NWW related to your use of the Site. Any prior agreements, representations, statements, or negotiations with respect to the subject matter of the Terms are superseded by the Terms. You have not relied on any representations that may have been made by NWW related to the Site.

To schedule any appointment, just click the bright orange 'Schedule Now' button located at the top right corner of the website and on the bottom of some web pages. From there, you can choose the type of visit you need and select a time that works best for you. If you have questions before booking, feel free to schedule a free consultation, call/text 1-616-801-4648 or reach out through the Chat at the bottom right corner of the screen (ai can occasionally give inaccurate answers)

Novalio Weight and Wellness LLC has a strict no show policy. If you do not show up or provide 24 hours notice to reschedule, you will be charged a $50 non-refundable fee. This is out of respect for your time, our time, and the time of all the patients we serve. By adhering to this strict no-show policy, we will be able to provide quality service to every patient.